Claims

If you have incurred extra costs because of trouble with your rental car, no worries - we have you covered!

In the event of a claim, please submit your documentation via the Discover Cars website without delay. Once the claim is approved, the indemnity amount will be paid to you promptly.

To initiate a Full Coverage claim, go to the My Bookings page on the Discover Cars website, select the Full Coverage section, and upload all required documents within 28 days from the vehicle return date.

You will be asked to submit the following documentation:

• A copy of the rental contract signed when collecting the vehicle (contact the rental provider if you do not have one)

• The rental company's vehicle condition report from both pick-up and return

• The invoice from the rental company showing charges for damage or other applicable fees

• A receipt or bank statement payment of these charges

• Your bank account details, including: bank name and address, account number/IBAN, SWIFT code, any additional information required for international wire transfer

• A detailed description of the incident (include photos or video, if available)

• A written police report, if applicable

• Any other information or documents you consider relevant to your claim or additional documents requested by the claims officer