Suggestions and complaints
If you have any suggestions or have encountered any issues related to Sincera Insurance services, customer support, or claim payments – feel free to contact us. Your opinion is important to us!
Suggestions
We will be happy to receive your suggestions in any way that is convenient for you. We will respond in the same way as we received your message.
Complaints
You can submit a complaint using the method that suits you best:
- send an e-mail to [email protected]
- send a letter by post to: Sincera Insurance AS, Karla Ulmana avenue 2, Riga, LV–1004, Latvia
To help us process your claim as efficiently as possible, please provide the following details:
Your name and surname.
For a legal entity – company name and registration number.
A description of the situation:
Describe what happened, the reason for your complaint, and any resulting impact. If available, include your insurance policy or claim number.
Your expectations:
Let us know what outcome or resolution you are seeking.
Preferred method of response:
Would you like to receive a reply by phone, post, or email? Please provide the relevant contact information – such as your phone number, mailing address, or email address – based on your preferred method.
To ensure we can respond to your complaint, please make sure your contact details are clearly provided.
We will respond to your complaint within 20 days of receiving it. The response may be provided in the longer term if the case is complicated, and the applicable legislation allows it.
We review all received suggestions and complaints free of charge.
If you are still not satisfied with the outcome after we have reviewed your complaint and provided a response, you have the right to contact the Consumer Rights Protection Centre (please find their contact information here) or pursue legal action in accordance with applicable legislation. Sincera Insurance AS is supervised by the Bank of Latvia.
Thank you for taking the time to share your experience with us!
